Customer Service « ETL Sales Forum

“My daughter has learnt so much from English-Time!”

Posted on May 10, 2011 by Jenny

“My daughter Zhena started using Total Development Program (TDP) when she was only 14 months. At the time she was incapable of speech, she just opened her arms whenever she needed something. We did not understand what it meant until we saw the unit in English-Time when Simon and Nicky were shopping at Cybermarket! When she [...]

Filed under: Customer Testimonials | Tagged: Customer Service, Customer Testimonial, Educational Technologies, ETL, ETL Learning, Hong Kong, TDP, Testimonial, Total Development Program | Leave a Comment »

“Fun with English-Time” – a monthly event in Indonesia

Posted on October 19, 2010 by Mush Panjwani

Hernita and her team have implemented an exciting new customer service event, particularly to serve the needs of English-Time customers. Here are the key facts: It’s called ‘Fun with English-Time’. The objective, as the name suggests, is to show kids and parents how much fun English-Time can be. They invite over 200 customers to ensure [...]

Filed under: Local Events, Sales & Marketing | Tagged: Customer Service, English-Time, Fun with English-Time, Indonesia | Leave a Comment »

Don’t forget your customers!

Posted on May 19, 2009 by Mush Panjwani

How often do you get in touch with your customers? Do you: Call them within a week of delivery to check if everything is OK? Have they unpacked the boxes, set up the products, reviewed the User Guides, registered for warranty, and started using the product with their kids? Is the spouse happy? Do they [...]

Filed under: Customer Testimonials, Sales & Marketing | Tagged: Customer Service | Leave a Comment »

Five Good Things about Testimonials!

Posted on April 25, 2009 by Mush Panjwani

OK, I can’t keep it to myself any longer. We were rather disappointed at the level of participation in our Testimonials Offer! Only 18 people submitted testimonials – from over 1000 salespeople in over 20 countries! OK, we know that only 300 or so people visit the Forum regularly, due to language or accessibility to [...]

Filed under: Customer Testimonials, Sales & Marketing | Tagged: 5 good things, Customer Service, Customer Testimonials | Leave a Comment »

Customer Service 101: remember their birthday!

Posted on April 13, 2009 by Mush Panjwani

Most hotels are very particular about getting their guests’ date of birth upon check in. Whenever I am asked to fill in mine, I ask, “Are you planning to send me a birthday card?” I usually get a sheepish smile in response. Out of the hundreds of hotels that have collected my DOB during the [...]

Filed under: Sales & Marketing | Tagged: Customer Service, Sales Training | Leave a Comment »

Protected: Kids Camp: An excellent customer service activity!

Posted on July 14, 2008 by Mush Panjwani

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Filed under: Uncategorized | Tagged: Customer Service, ETL, Information, Karachi, Kids Camp, Pakistan | Enter your password to view comments.

Excellent Customer Service by Gayathri in Bangalore!

Posted on February 18, 2008 by Mush Panjwani

Gayathri Rajashekhar has been a Customer Service Executive at ETL Bangalore since last December. She calls up customers to get feedback, answer any questions and invite them to the Kids Camp – a monthly customer service activity. And she loves it! She has talked to over 400 customers. More than 85% have been very happy [...]

Filed under: Success Stories | Tagged: Bangalore, Customer Service, ETL, gayathri, India, Inspiration | Leave a Comment »

My First Service Visit!

Posted on January 28, 2008 by Mush Panjwani

Inspired by the service visits in the Gulf, Pakistan has also implemented the initiative, starting with TDP customers. Every TDP customer will be visited by the salesperson during the first couple of days of delivery. I had the privilege of doing the first Service Visit, and what an experience it was! The couple was intimidated [...]

Filed under: Uncategorized | Tagged: Ayaan, Customer Service, ETL, Information, service visit | 2 Comments »

Model Customer Service by Joseph in Sharjah!

Posted on January 15, 2008 by Mush Panjwani

Joseph Jacob (aka Uncle Jacob) worked as a successful salesperson and manager for many years before accepting the job of Customer Service Executive. But his job is nothing like the stereotypical customer service. Each month, Joseph talks to every new customer in Dubai and makes a service visit to at least 25 of them. That’s [...]

Filed under: Success Stories | Tagged: Customer Service, ETL, Gulf, Inspiration, Jacob, Joseph, service visit | Leave a Comment »