When a friend of mine was moving her house, I gave the referral of the company we had used – obviously because we were happy with the price and services.
Today, the manager/owner of the company called me to say, “Thank you for the referral. I appreciate it very much. Your friend seems satisfied with our services.” I realized once again, what a real professional he was, and why has he built such a good reputation.
How often do you call your customers to thank them, after you have made a sale on their referral? If not often, try it soon. Not only it makes the customer happy, it gives you a great feeling too! And it’s a good excuse to connect with that customer again. What do you think?
Subscribe for email updates. Connect with us on Facebook, Twitter, You Tube and Flickr. If you are new to the Forum, please read the Introduction.
Filed under: Sales & Marketing Tagged: | customer relationship, referrals, Training
