“I Love Walter because not only is it a good teacher, but a good friend too for my 1 and half months old son. He is already being exposed and gaining knowledge about the entire world at such a young age, and he enjoys reading books just because of Walter! Walter stops all my son’s tantrums by entertaining him with the large variety of songs and sounds, and now he can even use Walter all by himself! We know this was a worthwhile investment as we gain more and more each day. Thank you ETL for giving our son this amazing opportunity!”
So many salespeople spend years waiting for the perfect time to do what needs to be done now. They never materialize the full potential of this opportunity – money, career, personal development, travel, recognition and more – just because they procrastinate. What are you procrastinating? Act now!
Remember to check back on the Forum on 1st September for an exciting surprise!
Candy Lo is the Sales & Marketing Coordinator at Smart Kids Club, Hong Kong, who provides excellent support to the sales team. In just two years with the company, she has taken over all sales support functions including sales kits, sales communication, demo room booking, arrangements for training and seminars, and even joint promotions. During the recent Book Fair and Baby Expo, Candy was right there to support the sales team from morning till night, every day! Candy’s hard work and positive attitude makes her the star of our support team. (Contributed by Johnny, Smart Kids Club)
Remember to check back on the Forum on 1st September for an exciting surprise!
Our Unsung Heroes are the highly energetic and motivated members of the back office team. They handle deliveries and collections across UAE, one of the biggest branches in the Gulf. Time is no constraint for them, as they are ready 24-7 to handle any urgencies or special requests. What would we do without you?! (Contributed by Shad, Director, Learning Time)
[In the photo, L to R: Akram, Mustafa, Poonam, Lateesh, Akbar and Ashfaq]
Remember to check back on the Forum on 1st September for an exciting surprise!
The conversion of your prospects to appointments, dems and orders also depends largely on your prospecting methods. Prospecting methods include cold-calling, referrals, exhibitions, school projects, Internet, social media and more. The following video highlights one of the most effective, zero-cost and easy to use prospecting method practiced by most of the top salespeople in the region:
“The unsung heroes of our operation in Thailand are the members of the Product Team: the Product Manager, Suwanna, and two Product Assistants, Viriya and Noppadol.
Their responsibilities include product development (translation and localization of English products into Thai), stock management (ordering and imports), and development of local sales and marketing material and customer premiums. They also take care of all customer service issues, all the way from customer complaint to customer satisfaction. Suwanna and her team play the most important in the success of our sales teams. They even support the training team by offering to conduct product training sessions for new recruits. Their commitment to the job is exemplary and their passion is contagious.” (Contributed by Rommanee, GM, Minor Corporation)
[In the photo, from L to R: Viriya, Suwanna and Noppadol]
We’ve come a long way since we first started planning Sydney, and what was always a dream destination for so many, is actually going to become a reality in less than 3 months!! I’m sure by now you’re all curious to know what exactly will we be doing in Sydney! So, below is a full program of the conference for you so you can plan and prepare for your trip better in advance!
Day 1: Monday, 22nd November
Arrivals during the day, please make sure your flights arrive in Sydney latest by 3pm!
Awards Night from 7pm – 11:30pm @ the Sofitel Wentworth Sydney’s ballroom!
Day 2: Tuesday, 23rd November
Fun and adventurous tour of the Blue Mountains and other exciting possibilities for those who prefer something shorter, easier and in the city!
An entertaining dinner event at a stunning location! *Surprise venue*
Day 3: Wednesday, 24th November
Business meeting for distributors and selected managers in the morning.
Shopping and sightseeing time for everyone else!
Experience the true Australian culture over a memorable farewell dinner!
Day 4: Thursday, 25th November
Departures
Over the next few weeks we will keep you updated on all the dress code, tour details, visa requirements, customs, rules and regulations, as well as providing you with a packing list to ensure that you enter Australia with the least amount of trouble!
The members of the logistics team are the unsung heroes at ETL . This is the team that receives distributors’ orders, processes the paper work, puts all the products together, packs them into pallets and puts them on the ship, always meeting the difficult deadlines! Besides arranging shipments, they also put together all the components of the products, do final quality check, arrange all the courier, and even keep the warehouse neat and tidy. We are always grateful for their dedication to work and the attention to detail.
Photo shows Thomas with the logistics team, in the new warehouse today. From left to right, back to front: Thomas, Clarissa, Sing, Man, Wan, Jun, Felix, Hing and Jing.
Top three in sales were Thailand (23k), India (15k) and Gulf (14k)!
Top three in productivity were Thailand (4.5), Gulf (3) and Hong Kong (2.5)!
Top three in efficiency were Hong Kong (138), Gulf (88) and Singapore (82)!
Hong Kong had their best month of the year with 12k units, including 8k from a 7-day book fair!
India had 15 people qualified during the first month of the 3-month trip incentive to Beijing. They estimate 100 people making it. Their active manpower climbed to 182!
Top individual sales were 1292 by Sarah from Gulf, 1142 by Sathiya also from Gulf and 902 by Tim from Hong Kong!
Kanchan from Gulf had record sales of 3,673 units from a small team of eight!
Just got news from Raymond: They closed the 3-day Baby Fair in Hong Kong with almost 7000 units. This was the result of about 400 dems and 40 orders. That means almost every order was the full 175-unit TDP! Please join us in congratulating Raymond and team at SKC. View some photos here.
Sachrul Mulyadi has been working with Tigaraksa for 17 years, the first 16 of which were spent in the corporate finance department looking after accounts, collections and logistics. Few years ago, he was involved in the development and coordination of localized English-Time. The experience provided Sachrul with a new insight into the business and the products that make it successful.
Sachrul was also in charge of developing localized CFL and Walter last year. Seeing the success of the product gave him such a thrill that he decided to fully move to the direct sales division in January this year. He now looks after product development, all localized sales/marketing material, customer relationship management (CRM) system, and logistics. Seeing the salespeople and customers happy and satisfied with the products and services is what motivates him to do his best. Sachrul is always smiling, extremely helpful and keen to learn new things and new way of doing things better.
A huge credit for the success of our sales team goes to Sachrul and his team!
[Contributed by Hernita, General Manager, Tigaraksa Direct Sales Division]
When a friend of mine was moving her house, I gave the referral of the company we had used – obviously because we were happy with the price and services.
Today, the manager/owner of the company called me to say, “Thank you for the referral. I appreciate it very much. Your friend seems satisfied with our services.” I realized once again, what a real professional he was, and why has he built such a good reputation.
How often do you call your customers to thank them, after you have made a sale on their referral? If not often, try it soon. Not only it makes the customer happy, it gives you a great feeling too! And it’s a good excuse to connect with that customer again. What do you think?
A high-energy version of the Walter song and dance – performed by some of the managers and salespeople in Jakarta, as an opening of the new Walter launch!
GUESS THE VENUE FOR ETL CONFERENCE 2011 AND WIN PRIZES!
